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Privacy Policy

Privacy Policy

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information that we collect.

We collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of our interaction with you.
Personal information

Personal information is information that identifies an individual or information about an identifiable individual. We may collect personal information such as:

    your contact details - example: name, postal address, telephone number and e-mail address;
    your personal preferences - example: wish list, language preferences and marketing consent;
    your transaction information - example: products purchased, method of payment, amount paid.Non-personal information

Non-personal information does not identify you as an individual. For example: We may ask you for your postal code to estimate shipping costs.

We may collect non-personal data when you visit our websites, such as the type of browser you are using or the referring URL.

We may collect client information and summarize it in a non-personal aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are males between the ages of 18 and 25.

You can choose not to provide your personal information to us. In this case, we may not be able to provide you with the product, service or information that you have requested.Collection of personal information

We collect the following information:

    First name
    Postal code
    email address
    Phone number
    Fax number
    Date of Birth

Information in bold is required to obtain a user code on our website. Information in italics is optional and only for statistics. The other information is required for orders (billing and delivery address).
Your consent

JocelynLIPPE only collects, uses or discloses your personal information with your consent, unless this is mandatory and permitted by law. When you choose to provide us with personal information, you are giving your consent to the use of your personal information as set out in this privacy policy and as may be mentioned at the time of collection.Explicit consent

You will sometimes be asked to give your express consent, for example by checking a box to indicate that you consent to receive marketing communications, or by putting your signature to indicate your acceptance of the terms of use and disclosure listed on a application form.
Implied consent

In other cases, we may obtain your implied consent where we can reasonably conclude that you have given your consent through an action you have taken or an action that you have decided not to take. This usually happens when the purpose for using your personal information is reasonably apparent to you.

The personal information we collect is collected through forms and through the interaction between you and our website. We also use, as indicated in the following section, cookies and / or logs to gather information about you.Forms and interactivity

Your personal information is collected through forms, such as:

    Website registration form
    Order form

We use the information thus collected for the following purposes:

    Order tracking
    Information / Promotional offers
    Website management (presentation, organization)

Your information is also collected through the interaction that may be established between you and our website, as follows:

    Usage statistics
    Customer / branch communication

We use the information thus collected for the following purposes:

    Evaluate your user experience
    Assess your level of appreciation
    Improve our services
    Information for promotional offers

Monitoring of purchases and surveys

After a purchase from one of our departments, we may send you a follow-up letter to thank you or we may communicate with you to ensure that you are completely satisfied with the delivery, configuration or installation of your new product. . We may use contact information collected in-store, online, or through our call centers to conduct occasional surveys and market research.

These surveys are conducted on a voluntary basis and you can simply opt out of participating in them.
Online forums and customer reviews

Certain pages of our websites, such as discussion forums, facilitate interactive discussions between users and JocelynLIPPE staff or agents who work on our behalf about products and services that may be purchased on the sites. Web. Customer review is a rating system that allows you to share your opinions about a product. These forums and public reviews are accessible to all visitors to the website and you should therefore use discretion in entering information in them and be careful not to include personal information.
Subscription to newsletter or updates

JocelynLIPPE also offers a range of newsletters and promotional material. If you choose to register, we will collect your contact information, such as your name and email address. These contact details will be used exclusively to send you the newsletters and promotional material that you have requested. You can unsubscribe at any time by using the unsubscribe link at the bottom of the newsletter or by clicking on the unsubscribe link under "Unsubscribe". Our subscriber list is never sold or rented to third parties.Participation in a competition or promotion

We occasionally run contests or promotions. If you participate, you may be asked to provide us with your contact information as well as optional survey information (for example, your product preferences). Contact details for contest entries are only used to administer the contest and to communicate with you if you win.

For research and analytical purposes, we may also summarize Contest Information so that it is no longer possible to identify individual entrants. All contests and promotions are subject to this privacy policy and the rules that will be available with each contest or promotion. Some contests are operated by third parties and are subject to the policies of the third party in question.Send to a friend

When you visit our websites, you can choose to use the "Send to a friend" feature which allows you to tell a friend about products that interest you. The information provided is used in a single email message to your friend, inviting them to visit our websites. We will not add your friend to a mailing list and we will not send them further emails unless they consent to receive such communications from us. When you use the "Send to a friend" tool, you are communicating directly with your friend and you therefore agree that you, and not JocelynLIPPE, are responsible for this communication. If you provide us with personal information about another person (e.g. email address), you represent and ensure that you have obtained all necessary consents from that person to allow us to use that personal information. for the intended purpose.

Log files and cookies

We collect certain information through log files (archives / log file) and cookies (cookies). This mainly concerns the following information:

    IP adress
    Operating system
    Pages visited and requests
    Time and day of connection

The use of such files allows us:

    Improved service and personalized welcome
    Personalized consumption profile
    Tracking control

How is your personal information used?

JocelynLIPPE may use your personal information for various commercial purposes, for example to:

    meet your requests for products, services or information;
    provide customer support to respond to your questions or complaints;
    conduct surveys to improve our services;
    measure and improve the effectiveness of our websites or our marketing efforts;
    detect fraud attempts and errors in order to protect against fraud and usability issues;
    track and analyze your purchases and preferences to better understand your product and service needs and your eligibility;
    personalize our online content or in-store offerings based on your preferences;
    offer you, if you ask us, additional products and services;
    other purposes as described in this privacy policy.Does JocelynLIPPE share your information?

JocelynLIPPE does not sell or rent the personal information of its customers to third parties. However, in the normal course of our business, we may share some of your personal information with our corporate family and third parties who work for us or as permitted or required by law.
Product recalls for safety reasons

If a manufacturer reports a product recall to us for safety reasons, we may provide your contact information (limited to your name, address and phone number) to the manufacturer so they can notify you of the recall and provide details of the recall. replacement or repair programs. This transfer of your details only takes place for recalls that may compromise your safety or the operation of the product you have purchased.
Links to other websites

Links to other websites or Internet resources, offered exclusively for your information and convenience, may appear on our website. When you click on one of these links, you are contacting another website or Internet resource.

JocelynLIPPE is not responsible for these websites or Internet resources as well as for the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information.

The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To be able to exercise these rights, you can contact us:
895 rue de la Gauchetiere W.,
Montreal (QC) H3B 5J8

Email: sales [a]
Telephone: 514-884-3871

Permission to access

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

To be able to exercise this right, you can contact us:
895 rue de la Gauchetiere W.,
Montreal (QC) H3B 5J8

Email: sales [a]
Telephone: 514-884-3871


The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

    SSL (Secure Sockets Layer) protocol
    Access management - authorized person
    Access management - data subject
    Network monitoring software
    Computer backup
    Digital certificate
    Login password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism is 100% infallible, there is always some risk involved when using the Internet to transmit personal information. 

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